Privacy Policy

Last updated: 27/07/2025

This Privacy Policy explains how Oneiro Travel LTD (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website (https://oneirotravel.com) or engage with our services.

1. Who We Are

Oneiro Travel LTD
Trading as: Oneiro
Company Number: 16136132
Registered in England & Wales
Registered Office: 3 Riverside Close, St. Albans, AL1 1SG
Email: director@oneirotravel.com

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, title
• Contact Data: Email address, phone number, billing address
• Booking Data: Travel preferences, destinations, dates, guest details
• Technical Data: IP address, browser type, operating system
• Usage Data: Information about how you use our website
• Marketing Preferences: Your choices regarding communications

3. How We Use Your Information

We use your data to:

• Process enquiries and travel bookings
• Personalise your travel experience
• Communicate with you about your itinerary or services
• Send you updates or marketing (only if you opt in)
• Improve our website functionality and services
• Comply with legal or regulatory obligations

4. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

• Contract: To fulfil a travel booking or enquiry
• Consent: For marketing communications (you can withdraw anytime)
• Legal Obligation: For tax, accounting, and compliance
• Legitimate Interests: To improve our services and user experience

5. Marketing Communications

You’ll only receive marketing emails from us if:

• You have opted in via our website or contact forms, or
• You are an existing client and we’re updating you about similar services

You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

6. Sharing Your Data

We may share your personal data with:

• Travel partners (e.g. hotels, airlines, guides) to fulfil your booking
• IT service providers (e.g. hosting, email systems)
• Legal or regulatory authorities if required

We will never sell your personal data.

7. International Transfers

Some of our partners are based outside the UK/EEA. In such cases, we ensure adequate safeguards are in place (such as standard contractual clauses) to protect your data.

8. Data Retention

We keep your personal data only as long as necessary:

• Booking and invoicing data: up to 7 years (for legal/tax reasons)
• Enquiries without booking: up to 2 years
• Marketing preferences: until you unsubscribe or request deletion

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact: director@oneirotravel.com

10. Cookies

We use cookies to improve user experience, track website performance, and remember your preferences. You can control or disable cookies through your browser settings.

For full details, see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

12. Contact Us

For any questions about this Privacy Policy or how we use your data, please contact:

director@oneirotravel.com
or write to:
Oneiro Travel LTD
3 Riverside Close
St Albans, AL1 1SG
United Kingdom