Effective Date: 27/07/2025
Oneiro Travel LTD (“we”, “us”, “our”) is a luxury travel consultancy and booking agent registered in England and Wales (Company No: 16136132). We arrange bespoke travel and lifestyle services for global high-net-worth individuals and private clients.
Our services may include, but are not limited to:
2.1 Oneiro Travel LTD acts solely as an agent and intermediary between you and third-party suppliers (“Suppliers”).
2.2 We do not own, operate, or control any aircraft, yachts, hotels, villas, or service facilities. Your contract is with the Supplier, not with Oneiro Travel LTD.
2.3 By making a booking through us, you agree to:
2.4 Oneiro Travel LTD does not act as your fiduciary, legal adviser, or financial planner. All decisions are made at your discretion, and you are encouraged to seek independent advice if needed.
3.1 A booking is confirmed once you receive written confirmation from us.
3.2 Quotes and proposals are subject to final availability and Supplier approval at the time of confirmation.
3.3 A non-refundable deposit or full prepayment may be required, based on the Supplier’s policy. All payment terms will be clearly stated in your invoice.
3.4 All pricing is in GBP unless otherwise agreed in writing. You are responsible for:
4.1 Oneiro Travel LTD acts only as a booking agent for aircraft and vessel charters. We do not own, operate, or maintain any aircraft or marine vessels.
4.2 Your charter contract is directly with a licensed Operator or Charter Company, who assumes full responsibility for:
4.3 You are responsible for:
4.4 Oneiro Travel LTD is not liable for:
4.5 We recommend you obtain comprehensive travel insurance, including cancellation, emergency medical, evacuation, and personal effects cover.
5.1 All amendment and cancellation requests must be made in writing.
5.2 Cancellations are subject to the Supplier’s policies, which may include non-refundable deposits or cancellation charges up to 100% of the booking value.
5.3 Refunds, if applicable, will be processed by the Supplier. Oneiro Travel LTD accepts no liability for their timing or outcome.
We are not liable for failure or delay in performance due to causes beyond our control, including but not limited to:
7.1 Oneiro Travel LTD is not liable for:
7.2 Our total liability to you is strictly limited to the value of our agency commission or service fee related to the affected booking.
7.3 All services are provided “as is” by the Supplier. We make no representations or warranties—express or implied—regarding availability, fitness for purpose, or service quality.
You are solely responsible for:
We are not liable for denied boarding, immigration refusal, or missed services due to incomplete or incorrect documentation.
9.1 Some locations impose additional local taxes and fees, including:
9.2 These costs are not included in your booking unless expressly stated. It is your responsibility to pay any applicable local taxes directly.
9.3 Oneiro Travel LTD is not liable for changes to local tax rates or charges imposed by destination authorities.
10.1 You are expected to behave respectfully and in compliance with all laws while using services arranged through us.
10.2 Suppliers may terminate services without refund if your behaviour is unlawful, abusive, threatening, or endangers staff, crew, or property.
10.3 Oneiro Travel LTD is not liable for termination, blacklisting, or additional charges incurred as a result of client misconduct.
11.1 Issues must be reported immediately to the Supplier at the time of occurrence.
11.2 If unresolved, you may submit a written complaint to us within 14 days of your return.
11.3 We will assist in communication with the Supplier but accept no liability for their resolution or compensation process.
12.1 All bookings are governed exclusively by the laws of England and Wales.
12.2 You agree that all legal proceedings must be brought only in the courts of England and Wales, and you waive any right to initiate claims in US courts.
12.3 You also waive any right to join or initiate a class action or group claim in the United States or elsewhere.
12.4 All documentation is provided in English, and you are responsible for obtaining translation or legal interpretation if required.
13.1 We reserve the right to cancel or refuse service if:
13.2 No refunds shall be issued in such cases.
14.1 Oneiro Travel LTD handles your personal data in compliance with UK GDPR and relevant data protection laws.
14.2 Your data will be shared only with Suppliers and service providers strictly as needed to fulfil your booking.
14.3 We do not sell or share personal data with unauthorised third parties. We retain anonymised booking data for compliance and service improvement purposes.
These Terms and all bookings are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.
By making a payment to Oneiro Travel LTD, you confirm that you: